If the function is enabled, the Mobile Client will push alarm notifications related to the added devices to you.
Go to Settings > Notifications, tap the app, then turn on All Notifications. See Change notification settings on iPad.
Question:
I am receiving notifications when my app is open, why won’t my phone notify me when the app is closed?
Answer:
If you are getting event notifications within the app, but you can’t see them when the app is closed, please enable “push notifications” for Hik-Connect within your phone settings.
Double check your notifications on the app are on: